Return & Refund Policy
Because cardamom is a fresh food product, our return process works a little differently from typical retail — here's exactly how it works.
Once the Seal Is Broken
As a food-safety measure, we're unable to accept returns once the airtight seal on a pack has been opened. This is standard practice for packaged food and helps us guarantee the same freshness and safety for every customer.
Damaged or Incorrect Orders
If your order arrives damaged, tampered with, or you've received the wrong item, email us at hello@kilavipara.farm within 48 hours of delivery with a photo of the product and packaging. We'll arrange a replacement at no extra cost.
Quality Concerns
If something feels off about the quality of what you received, let us know within 48 hours of delivery at hello@kilavipara.farm. Our team will review and arrange a replacement.
Order Cancellations
You can cancel your order for a full refund any time before it's dispatched. Once an order has been packed and shipped, it can no longer be cancelled.
Refunds
Where a refund applies — a cancelled order before dispatch, or a case where a replacement isn't possible — the amount is credited to your original payment method within 5–7 business days.
Bulk & Trade Orders
Returns and replacements for bulk/trade orders are handled case-by-case with our trade team. Reach out to hello@kilavipara.farm with your order details.
We're happy to help
Write to us at hello@kilavipara.farm — our team responds within four business hours.
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